Contacting Support

There are 3 means of logging a support request with March Hare.

• online at http://customer.march-hare.com/webtools/bugzilla
• e-mail to support@march-hare.com
• phone Australia: +61 2 8212 4409
• phone North America: +1 800 653 1501
• phone UK: Freecall 0800 376 0404
• phone Europe: +44 (0)20 7692 0712, or within the UK: Freecall 0800 376 0404
• phone international: +44 (0)20 7692 0712

Please use the Bugz online bug tracking system or e-mail to report your problem.

We will be able to handle your issue more efficiently if you supply the following information with support requests:

• Driver name & Version (eg: UD6/CMtool Driver 2.01.02)
• Copy of ASN File(s)
• Copy of INI File
• Operating System Name & Version (Win 2000 SP3, Win XP Professional SP 1etc)
• Uniface version, including any service packs or patches, eg: u8301+m311+c107

If the error occurs consistently with certain data, please supply a copy of the data with instructions as to how to reproduce the error.

Otherwise, if the error is reproducible, please put the following settings in your assignment file, reproduce your problem (with $idf /pri=63) and send us the log file (please compress it, or send us just the first 200 and last 500 lines):

[SETTINGS]

$putmess_logfile=c:\logfile.txt



[DRIVER_SETTINGS]

USYS$UD6_PARAMS=listparams, debug figfiles func config, etc etc

NOTE: The settings in USYS$UD6_PARAMS above should be added to your existing settings.

For all non-support enquiry's please contact:

March Hare Software Limited
85 - 87 Bayham Street
Camden Town
London
NW1 0AG
United Kingdom

www.march-hare.com
london@march-hare.com