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Last Modified: Wednesday, November 3, 2010 Home > Software > Change Management > Support for CVSNT, CVS Suite and CM Suite 

CVSNT and Change Management Support   

If you have purchased commercial supoprt - a guide to contacting our support team is available in the Customer Downloads Section of this site. If you do not have the latest versions of CVSNT or CM Server you can download it now.

Annual Software Maintenance

For customers on a budget or with suitable internal resources so that e-mail and telephone support are unnecessary. The server and client software must be licensed for all persons, and all licenses must be on the same level of support, eg: 15 people access CVS Suite Server then you need to purchase 15 x CVS Suite + 15 x Annual Maintenance and Self Support.

After the initial 12 month period you can renew your Annual Maintenance and Self Support by purchasing another 12 months from the web site.

Email only support

For customers who require e-mail support we provide software updates and upgrades, 8 hour/5 day e-mail support and a guarenteed Service Level Agreement (SLA): first response within 5 business days (1 week).

The server and client software must be licensed for all persons, and all licenses must be on the same level of support, eg: 15 people access CVS Suite Server then you need to purchase 15 x CVS Suite + 15 x Bronze CVS Suite Support.

After the initial 12 month period you can renew your support by purchasing another 12 months.

Email and Phone support

We provide three levels of support all with e-mail and telephone access: Silver, Gold and Platinum. The server and client software must be licensed for all persons, and all licenses must be on the same level of support, eg: 15 people access CVS Suite Server then you need to purchase 15 x CVS Suite + 15 x Silver Support.

After the initial 12 month period you can renew your support by purchasing another 12 months.

Per incident support

Per incident support can be purchased for 50+ users in conjunction with Annual Maintenance (see far left column) for the total number of users. Incidents recieve first response within 2 hours (business hours only). Contact sales@march-hare.com for a quote.

Pricing for per-incident support varies depending on the product and platform (CVS Suite on Solaris, CVS Suite on Windows, CM Suite on Windows with SQL Server etc). You may find that this is an economical support solution if you are a team of at least 50 users who require a fast response should a problem arise but who have enough in house expertise to handle most problems.

FAQ - Answers

The FAQ contains extensive answers to frequently asked questions as well as comparisons between popular Change Management solutions like CVS vs CVSNT, Subversion vs CVSNT and CuteFTP vs CVSNT Release Manager. This section also contains details of security advisories and security recommendations about CVSNT/CVS Suite and EVS/CM Suite.

Community Support

If you want to join the community of CVSNT and EVS users please go to to our Facebook Discussion page and join in. If you are using any release of CVS prior to 2.8.x then you should purchase commercial support.

Knowledgebase

All known problems and the workarounds or solutions are tracked in the bug database.